Ryan Nee
Product design leader
For nearly twenty years, I have helped teams design human-centered digital experiences.
I am looking to join a talented product team creating software that people find useful, usable, and desirable.
Product design leader
For nearly twenty years, I have helped teams design human-centered digital experiences.
I am looking to join a talented product team creating software that people find useful, usable, and desirable.
Things I believe:
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People should be at the center of the work
Great product teams have a steadfast focus on the people they serve — without getting too distracted by internal politics, industry jargon, or flashy technologies. I am inspired by Liz Sanders’ assertion that “useful, usable, and desirable” products stem from layering research techniques. Great product teams take time to observe and interview people, and perhaps even invite them into the design process in a hands-on way.
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Great products help people accomplish their goals
In ways big and small, people’s goals are often unmet by existing products. I am inspired by Alan Cooper’s notion of Goal-directed Design and Clayton Christensen’s theory of Jobs to be Done. Both frameworks urge teams to focus on people’s needs and motivations by learning about their underlying goals. As Christensen argues, “Customers don’t buy a product, they hire products to do a job.”
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Designers should love the content, not just the form
In a good design, form and content complement each other, forming a mutually-beneficial relationship. My former team had a loose No Lorem Ipsum policy, a content-centric mentality that I grew to love. I am inspired by Beatrice Warde’s profound 1930 essay, The Crystal Goblet, and Michael Bierut’s wise quip: “The greatest thing about design is that it is almost always about something else.”
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High-performing teams admit they might be wrong
Designing products is not a science, but great product teams approach their work with the same curiosity and deferral of judgment of a scientist. Talent, intuition, and experience are important — but so is curiosity, grit, and a willingness to hypothesize and test. With that in mind, I believe that teams are well-served by quickly prototyping options and alternatives, rather than endlessly refining one thing.
Featured projects
Mural’s global template library
When my team inherited Mural’s template library in 2023, it was in rough shape — templates were needlessly complicated, poorly organized, and only available outside of the Mural whiteboard canvas.
As a result of implementing our new strategy, we increased template usage among monthly active users from 40% to 55%. Users gave the new template library rave reviews — Net Promoter Score feedback mentioning “templates” earned a world-class sore of 68, outperforming the product’s average score of 57.
Role
Director of Product Design, Engagement
Contributions
Interface and interaction design, product strategy, qualitative research and testing, engineering planning, and template design.
︎ I will present a case-study of Mural’s template library
More of my work
LUMA Workplace
Our team created an acclaimed online platform to help people in any industry or job role to use Human-Centered Design methods every day.
LUMA Institute is known for its in-person human-centered design workshops and handbook of methods called Innovating for People. The workshops were much-loved and selling rapidly, but struggled to scale, limiting the potential impact that LUMA could make in the world. We asked: How might we leverage technology to empower more than 16 people at a time?
Our small and scrappy team rapidly stood up a web-based version of our printed handbook, then iteratively transformed it into a complete digital product over five years. Eventually, dozens of Fortune 500 companies purchased enterprise-wide subscriptions for LUMA Workplace, and the product consistently earned a world-class Net Promoter Score of more than 80.
Role
Senior Designer at LUMA Institute
Pittsburgh, Pennsylvania
June 2015–January 2020
Contributions
Interface and interaction design, product strategy, product naming and branding, qualitative research and testing, engineering planning, video production, curriculum design, and writing.
︎ If requested, I can present a case study of LUMA Workplace during an interview.
Layered City
I imagined, designed, coded, and launched an iPhone app that curates the internet’s best content about cities in Europe.
After leaving LUMA Institute in January 2020, I set out on a wild journey to do something I’ve never done before: create an entire mobile app from start to finish.
Making the most of a lockdown during the global pandemic, I taught myself the basics of Swift programming and set out to work. It was a humbling process with a mixture of success and heartache along the way. Making an entire app on my own gave me new levels of respect for specialists: programmers, marketers, content strategists, sales teams, and business leaders. In December 2020, I finally launched Layered City in the App Store. Take a look at the app’s website or download it on the App Store.
Role
Founder of Layered City
January 2020–Present
Contributions
Product strategy, sketching and ideation, branding, interface and interaction design, content creation, programming, and marketing
︎ I will present a light-weight case study of Layered City during an interview.