LUMA Workplace

Our team created an acclaimed online platform to help people in any industry or job role to use Human-Centered Design methods every day.

LUMA Institute is known for its in-person human-centered design workshops and handbook of methods called Innovating for People. The workshops were much-loved and selling rapidly, but struggled to scale, limiting the potential impact that LUMA could make in the world. We asked: How might we leverage technology to empower more than 16 people at a time?

Our small and scrappy team rapidly stood up a web-based version of our printed handbook, then iteratively transformed it into a complete digital product over five years. Eventually, dozens of Fortune 500 companies purchased enterprise-wide subscriptions for LUMA Workplace, and the product consistently earned a world-class Net Promoter Score of more than 80.

Role
Senior Designer at LUMA Institute
Pittsburgh, Pennsylvania
June 2015–January 2020

Contributions
Interface and interaction design, product strategy, product naming and branding, qualitative research and testing, engineering planning, video production, curriculum design, and writing.

︎  If requested, I can present a case study of LUMA Workplace during an interview.